wwin Terms and Conditions

The specific terms used in this document carry the following meanings:

• "wwin" or "Platform" — The wwinbet.cam website and all associated services, mobile applications and digital channels.
• "User" or "Member" — Any person who has registered on the wwin platform or is using its services.
• "Account" — Each member's personal registered profile through which the platform's services are accessed.
• "Bet" or "Wager" — Placing a sum of money on a sporting event or game.
• "Bonus" — Any promotional reward given by wwin, provided subject to specific conditions.
• "Wagering Requirement" — The obligation to place bets a set number of times before bonus funds can be withdrawn.
• "Net Loss" — The amount remaining after subtracting total winnings from total losses over a given period.

These terms and conditions have been drawn up in Bengali and the Bengali version shall be considered authoritative for all interpretation purposes.

To open an account or use services on the wwin platform, the following conditions must be met:

• The applicant must be at least 21 years of age. Accounts belonging to underage individuals will be closed immediately.
• A person may operate only one account. If multiple accounts are found for the same individual, all of them will be closed and all bonuses will be cancelled.
• All information provided at registration must be accurate, complete and up to date. Providing false information will result in account closure.
• Members must use a payment method registered in their own name — using a third party's account is not permitted.
• Residents of regions where wwin's services are prohibited by law may not register.

Each member is solely responsible for the security of their account. The following guidelines must be followed:

• Login details (username and password) must be kept confidential and must not be shared with anyone.
• If unauthorised access is suspected, the wwin support team must be notified immediately.
• If account details need to be changed — particularly payment methods or personal information — a verification process must be completed via live chat.
• If a KYC (identity verification) request is made, a copy of a national ID card or passport must be provided. Withdrawals may be held until verification is complete.
• Accounts that remain inactive for an extended period may be subject to review by wwin.

All financial transactions on the wwin platform are governed by the following terms:

For deposits:

• The minimum deposit amount is ৳200. Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer (Dutch-Bangla Bank, BRAC Bank, Islami Bank and other listed banks).
• Deposits may only be made from a payment account registered in the member's own name.
• The time for a deposit to be credited depends on the payment method used.

For withdrawals:

• The minimum withdrawal amount is ৳1,000. Withdrawal methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Withdrawal processing is generally completed within 10 to 45 minutes.
• The wagering requirement for any applicable bonus must be met before a withdrawal can be requested.
• wwin reserves the right to hold withdrawals pending identity verification.

Every bonus offer at wwin is provided subject to specific conditions. Claiming a bonus means you have agreed to the associated terms.

Welcome Bonus: 100% bonus on the first deposit, up to ৳15,000. The wagering requirement to withdraw the bonus amount is 25 times the bonus. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000; before withdrawing, ৳1,000 × 25 = ৳25,000 must be wagered.

General Bonus Policy:

• A bonus is never direct cash — it becomes withdrawable only after specific conditions have been met.
• Claiming bonuses on multiple accounts from the same IP address or device is prohibited.
• wwin reserves the right to cancel bonuses and review accounts in cases of suspected bonus abuse.
• The validity period, minimum deposit and other conditions for each bonus offer will be stated on the relevant promotion page.
• Each promotional offer applies only once per member unless otherwise stated.

All sports betting and casino gaming activity on the wwin platform is governed by the following general rules:

• Once a bet has been accepted and the event has started, it generally cannot be cancelled.
• If a game or bet produces an unusual result due to a technical error, wwin reserves the right to void that bet.
• If an event is postponed or cancelled, the stake for that bet will be refunded where applicable.
• wwin may void a bet if there is an obvious error in the odds or payout rate.
• Each game has its own rules, which can be found on the relevant game page.
• Arbitrage — placing bets on different outcomes of the same event to artificially generate profit — is prohibited.

In line with wwin's responsible gaming guidelines, any member may set deposit or wagering limits if needed.

The following activities are strictly prohibited on the wwin platform. Violations may result in account closure and forfeiture of funds:

• Using the platform for money laundering or any illegal financial activity.
• Placing bets or playing games using automated bots or software.
• Using another person's account or conducting transactions on behalf of another person.
• Exploiting technical vulnerabilities or errors in the platform to gain an unfair advantage.
• Harassing or acting in an abusive manner toward other members or staff.
• Conducting fraudulent activity by impersonating wwin or copying its content.

wwin treats the protection of members' personal data as a top priority. Details of how information collected during account registration and use of services is handled are set out in our Privacy Policy.

• Data is collected for account verification, payment processing and ensuring platform security.
• Members' personal data is not sold to third parties.
• Data may be disclosed where required by legal obligation or government directive.
• All financial transaction data is secured using SSL encryption.

wwin is committed to providing a reliable service. However, wwin's liability is limited in the following respects:

• wwin is not liable for losses caused by internet disconnection or technical issues on the part of third parties.
• Financial losses from gambling or betting are the result of the member's own decisions — wwin does not provide compensation for such losses.
• If account details are leaked due to the member's own negligence, wwin is not liable.
• If the service is temporarily unavailable due to an unexpected technical fault, wwin will work to resolve it as soon as possible.

Members can find answers to various questions about using the platform on our FAQ page.

wwin may temporarily or permanently close an account in the following circumstances:

• Breach of any clause of these terms and conditions.
• Suspicion of fraud, money laundering or deceptive activity.
• Registering with false information.
• Failure to respond to an identity verification request.
• Activity that could have a harmful effect on wwin's technical infrastructure.

Before closing an account, wwin will provide a reasonable explanation and, where the account is not linked to fraud, will arrange for any legitimate balance to be returned.

A member may also request closure of their own account at any time. To do so, they should contact the support team via live chat.

If a member wishes to raise a concern regarding a betting result, payment or account-related matter, the following process must be followed:

1. First, contact the support team directly via 24/7 live chat.
2. Describe the complaint clearly in Bengali or English, and include the relevant date, amount and transaction number.
3. The wwin team will review the complaint and provide a decision within a reasonable time.
4. If you are not satisfied with the support team's decision, a formal complaint may be submitted by email.

In dispute resolution, wwin's decision shall be considered final unless an appeal is made through the applicable legal channels.

If you have any questions about these terms and conditions or need assistance, contact the wwin team through the following:

• Live Chat: 24/7 direct support — available in both Bengali and English.
• Email: [email protected]

For more details about our platform and policies, you can read our About Us page.