wwin Privacy Policy

This privacy policy applies to all individuals who use wwin's website and services. When you create an account on wwin, make a deposit, play games, or contact us in any way — you voluntarily provide some information, and some information is collected automatically.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and what your rights are. wwin believes that transparency about information is the foundation of a healthy relationship.

This privacy policy forms part of our Terms and Conditions and both documents should be read together. Continuing to use the site means you have agreed to this policy.

wwin may collect the following types of information:

2.1 Information You Provide Directly

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address.
• National ID or passport number (for identity verification).
• Financial transaction details, such as bKash, Nagad, Rocket, or Upay account numbers.
• Any messages or information sent via support chat or email.

2.2 Automatically Collected Information

• IP address and device type.
• Browser type and operating system.
• Time of site access, pages visited, and session duration.
• Information from cookies and similar tracking technologies.
• Gameplay history, betting patterns, and transaction history.

2.3 Information Received from Third Parties

In some cases, information about you may reach us from identity verification agencies, payment processors, or fraud prevention service providers — but only for relevant purposes.

wwin uses collected information only for the following legitimate purposes:

1. Creating accounts, verifying identity, and confirming user age (21+ verification).
2. Processing deposits, withdrawals, and other financial transactions.
3. Managing gameplay, bonuses, and promotional offers.
4. Providing customer support via 24/7 live chat and email.
5. Detecting and preventing fraudulent activity.
6. Meeting responsible gaming obligations.
7. Analysing site performance and improving user experience.
8. Complying with applicable laws and regulations.

We never sell your information or transfer it to unnecessary third parties.

Your information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We rely on trusted service providers for core operations such as payment processing, identity verification, technology infrastructure, and customer support. These providers may only use information for specified purposes and are bound by confidentiality obligations similar to this policy.

4.2 Legal Obligations

We may be required to disclose necessary information in response to a court order, government directive, or lawful request from a law enforcement agency.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will endeavour to give reasonable advance notice in such cases.

4.4 International Transfers

Our servers or service providers may be located outside Bangladesh. In such cases, applicable international data protection standards are followed.

wwin uses cookies and similar web technologies — including session cookies, persistent cookies, and pixel tags. Their main functions are:

• Remembering your login status and preferences.
• Ensuring site security and detecting suspicious activity.
• Analysing which parts of the site are most used.
• Displaying relevant content and offers.

You can disable cookies by changing your browser settings, but this may limit some features of the site. Accepting the cookie consent message when you first visit the site means you agree to our cookie policy.

wwin takes the security of your personal information very seriously. We use SSL encryption technology, which keeps all information passing between your device and our servers secure.

6.1 Technical Security Measures

• SSL/TLS encryption on all connections.
• Sensitive information stored in encrypted form.
• Monitoring for suspicious login activity.
• Regular security audits.
• Strict internal controls on data access.

6.2 Data Retention Period

All information is retained while your account is active. Even after an account is closed, financial transaction records and identity verification documents may be retained for a specified period in accordance with applicable legal obligations.

While we do our best to ensure security, complete security on the internet cannot be guaranteed. You are therefore advised to use a strong password and not share your login details with anyone.

You have the following rights regarding your personal information:

7.1 Right to Know

You can contact our support team to find out what information we hold about you. The support team provides assistance via 24/7 live chat and email.

7.2 Right to Correction

If there is any incorrect information in your profile, you can request a correction through our support.

7.3 Request for Deletion

In certain circumstances you may request that your information be deleted. However, it may not always be possible to delete all information due to legal obligations.

7.4 Right to Stop Marketing Communications

You can opt out of promotional emails or messages. To do so, contact us or use the unsubscribe option at the bottom of any message.

7.5 Right to Lodge a Complaint

If you have any complaint related to data protection, please let our support team know. We will try to resolve it as quickly as possible.

wwin strictly refrains from providing services to anyone under 21 years of age. Age is verified at the time of registration and we do not knowingly collect any information from minors.

If we have unknowingly collected information from a minor and this comes to our attention, that account will be closed and all related information will be deleted. Following our responsible gaming guidelines is one of our most important commitments.

Game providers, payment gateways, or technology partners connected with wwin may have their own privacy policies. wwin is not responsible for those policies. You should therefore read their own privacy policies before using those services.

Clicking on any external link on the site may take you to a third-party website — wwin is not responsible for what happens there.

wwin reserves the right to update this privacy policy at any time. If changes are made, the last updated date on this page will be revised. For significant changes, notice may be sent by email or through the site.

Continuing to use the site after a policy change means you have agreed to the updated policy. You are therefore advised to check this page regularly.

If you have any questions or complaints about this privacy policy, please contact us:

• Live Chat: Click the chat icon in the bottom-right corner of the site (24/7).
• Email: [email protected]

Our support team is ready to assist in both Bengali and English. You can also read our FAQ section for more information.